CUSTOMER SERVICE continued

Amazon.com
what a wonderful company to deal with! And you can pretty much order anything your heart desires.
I pre-ordered several movies before they came out. One of them being my all time favorite THE LION KING.  At one point as my daughter was growing up I could recite every single word. I could sing along as well (even though I am sure most people would have preferred for me NOT to sing along..*grin).

When the DVD/BLU-RAY of THE LION KING arrived...we found that the Blu-Ray would not work. I called the company and got through fairly easy to talk to a human. I told the customer service rep my issue and by the time I finished talking he said to me that my order had been placed to replace the damage item and to expect it shortly. WHAT????????? I am glad I was sitting down! Who does that...replace an item with NO CHARGE and without having the bad/broken/ususable/whatever-is-wrong-with-it already returned! Then I was informed I would receive a shipping label via email and to simply return the defective item within 30 days.
Wowwwwwwwwww....now I am impressed. I got an email within 24 hours. A week later (because I am slow in most things that I need TO DO *sighing), I got another email, reminding me nicely about the return. Efficient. Simple. And with the least amount of stress to me. Which.."me" is very important mind you...I don't like working hard if something wasn't my problem to begin with...
My new (and now perfectly working Blu-Ray) item THE LION KING arrived actually before I was able to send back the defective item. Mind you...I did feel guilty enough to send the defective item out at once since I had received a perfectly good working copy.
Ohhh....and don't let me forget to mention ...I actually received an email letting me know they RECEIVED the returned item. All I can say is ...More companies need to look at their customer service and return policies. I have shopped at Amazon.com for years (I love love to read!!!). Now..they really have made a loyal customer and I will tell everyone about the wonderful service I received. I am happy and satisfied. After all...I did say "ME" is very important..and "ME" should be happy and satisfied!